Canada Immigration, Refugees and Citizenship Client Support Centre services

Canada Immigration, Refugees and Citizenship Canada Client Support Centre services
Canada Immigration, Refugees and Citizenship Canada Client Support Centre services

Canada Immigration, Refugees and Citizenship Client Support Centre services

Due to the impacts of COVID-19, we can’t

  • process applications normally
  • give accurate processing times for most applications

Our agents do not have access to more information about case status or processing times.

If you’ve already applied, see the check your application status page to learn how

  • to check your application status
  • we’re processing applications during the pandemic New

Find quick answers to general questions in the Help Centre.

How the coronavirus disease (COVID-19) is affecting immigration, refugees, citizenship and passport services

How can I come to Canada as a visitor, worker or student?

We have created an online tool called Come to Canada. It will help you figure out whether you can come to Canada as an immigrantvisitorworker or student.

This tool guides you through some questions and based on your responses and your situation, it then gives you:

  • a list of options and
  • step-by-step instructions on how to apply.

This tool will help you understand the requirements for immigrating to, visiting, studying in or working in Canada. If you are eligible as a visitor, worker or student you can apply online through this tool. You will also have the option to complete a paper application.

Answers others found useful

How do I sign my online application?

You have to type in your name and answer a security question to submit your application. This is your electronic signature. Do not print out your application form to sign it.

To sign your online application:

  • 1) Type your name in the boxes.Your given name and last name must be exactly the same as on your application form. If you’re under the age of 18, your parent or guardian must sign your form for you.
  • 2) Answer the security question.This will be one of the four security questions you created when you registered your account. You must answer exactly as you did when you created them.

Answers others found useful

 Help tool

  • Come to Canada

 How to video

 Form and guide

 Glossary term

Still haven’t found what you’re looking for?

Client Support Centre contact options

  • Web form
  • Telephone: 1-888-242-2100 (in Canada only)
    • Automated telephone service (available 24 hours a day, 7 days a week)
      If you have a touch-tone telephone you can listen to pre-recorded information about our programs, and check the status of your application.
    • Client Support Centre agents – Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. Services are available in French and English.

      Agents can help you with general and case specific enquiries. They cannot:

      • make decisions on applications
      • help process applications faster, unless you meet the criteria for urgent processing
How to apply for Canada temporary resident visa or Visit Visa


How can apply for 2021-2022 Canada Temporary Resident Visa or Visitor Visa

How can apply for Canada Temporary Resident Visa /Visitor Visa Canada visitor visa (also called Canada temporary resident visa) is an official document that we stick in your passport. It shows that you meet the […]

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