Canada Immigration, Refugees and Citizenship Client Support Centre services
Due to the impacts of COVID-19, we can’t
- process applications normally
- give accurate processing times for most applications
Our agents do not have access to more information about case status or processing times.
If you’ve already applied, see the check your application status page to learn how
- to check your application status
- we’re processing applications during the pandemic New
Find quick answers to general questions in the Help Centre.
Top questions from our clients
How can I come to Canada as a visitor, worker or student?
We have created an online tool called Come to Canada. It will help you figure out whether you can come to Canada as an immigrant, visitor, worker or student.
This tool guides you through some questions and based on your responses and your situation, it then gives you:
- a list of options and
- step-by-step instructions on how to apply.
This tool will help you understand the requirements for immigrating to, visiting, studying in or working in Canada. If you are eligible as a visitor, worker or student you can apply online through this tool. You will also have the option to complete a paper application.
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Answers others found useful
- If you return my application, will I get a refund?
- How do I fill out an IRCC application?
- How do I fill out and validate IRCC application forms with 2D barcodes?
- How can I check if my application has been received?
- What happens after I send in my application?
- What is a UCI?
- What is my client ID?
- How do I submit my application?
- What do you mean by surname?
- How can I find a doctor to provide my medical exam?
- How can I get my application processed urgently?
- How can I get help with my application?
- If my visa, work or study permit application is refused, will I have to give biometrics for my next application?
- I submitted my application with the old permanent residence fees. Will my application be rejected or returned?
- I submitted my application and paid the processing fee before April 30, 2020. I haven’t paid the right of permanent residence fee (RPRF) yet. Do I pay the old or new RPRF fee?
- What is an application number?
- I received a letter from IRCC saying that my permanent residence application is incomplete. I paid the old fees already, but want to submit a new application. How do I pay my new permanent residence fees?
How do I sign my online application?
You have to type in your name and answer a security question to submit your application. This is your electronic signature. Do not print out your application form to sign it.
To sign your online application:
- 1) Type your name in the boxes.Your given name and last name must be exactly the same as on your application form. If you’re under the age of 18, your parent or guardian must sign your form for you.
- 2) Answer the security question.This will be one of the four security questions you created when you registered your account. You must answer exactly as you did when you created them.
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Answers others found useful
- My documents are too large to upload. How do I reduce the file size?
- What can I apply for online?
- What are the differences between applying online and on paper?
- Can I send a new document after I submit my online visa application?
- How can I change or review my answers in my online application?
- What is GCKey?
- What is Sign-in partner (SecureKey Concierge)?
Help tool
How to video
Form and guide
Glossary term
Still haven’t found what you’re looking for?
Client Support Centre contact options
- Web form
- Telephone: 1-888-242-2100 (in Canada only)
- Automated telephone service (available 24 hours a day, 7 days a week)
If you have a touch-tone telephone you can listen to pre-recorded information about our programs, and check the status of your application. - Client Support Centre agents – Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. Services are available in French and English.
Agents can help you with general and case specific enquiries. They cannot:
- make decisions on applications
- help process applications faster, unless you meet the criteria for urgent processing
- Automated telephone service (available 24 hours a day, 7 days a week)
- TTY: Call us via the Bell Relay service (BRS): (9 a.m. to 5 p.m. Eastern Standard Time)
- 1-800-855-0511 (Voice to TTY)
- 711 (TTY to Voice)
- 1-800-855-1155 (TTY to TTY)
- For more official link: https://www.canada.ca/en/immigration-refugees-citizenship/corporate/contact-ircc/client-support-centre.html
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